Keyboard adapter does not fit into the computer's keyboard port (312602)

SYMPTOMS

When you try to connect any one of the Microsoft keyboards that are listed in the "Applies To" section to the computer, the keyboard's adapter does not fit into the keyboard port of the computer. As a result, you cannot connect the keyboard to the computer.

CAUSE

This behavior occurs when the computer has only an AT port to which to connect the keyboard.

To use any one of the Microsoft keyboards that are listed in the "Applies To" section, the computer must have a PS/2 port (or an available Universal Serial Bus (USB) port if you are using the Microsoft Natural Keyboard Pro, Microsoft Natural Keyboard Elite, or Microsoft Internet Keyboard Pro keyboards).

RESOLUTION

To resolve this behavior, obtain a PS/2-to-AT adapter, connect the keyboard's PS/2 adapter to the PS/2-to-AT adapter, and then connect the PS/2-to-AT adapter to the AT port on the computer.

To order the PS/2-to-AT 5-pin DIN adapter (Part #: 286-00177), contact the Microsoft Order Desk at the following number: (800) 360-7561.

MORE INFORMATION

For more information about how to connect a keyboard to the computer, click the following article number to view the article in the Microsoft Knowledge Base:

232439 How to connect the keyboard to your computer

For more information about the minimum system requirements for the Microsoft Internet Keyboard, click the following article number to view the article in the Microsoft Knowledge Base:

274675 Microsoft Internet Keyboard: Minimum system requirements

For more information about the minimum system requirements for the Natural Keyboard Pro and the Internet Keyboard Pro, click the following article number to view the article in the Microsoft Knowledge Base:

273846 Natural Keyboard Pro/Internet Keyboard Pro: Minimum system requirements

For more information about how to troubleshoot keyboard problems, click the following article number to view the article in the Microsoft Knowledge Base:

258826 How to troubleshoot keyboard problems