You Cannot Change Folders by Using a Short Folder Name at a Command Prompt (312579)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q312579

SYMPTOMS

When you try to change folders at a command prompt by using a short folder name (also known as an 8.3 folder name), you may receive the following error message:

The network location cannot be reached.

This problem may occur if the following conditions exist:

You are running a command prompt.
Your current folder is on a network drive.
The network drive was connected by using Distributed File System (DFS).
You try to change to a folder on the same network drive by using the folder's short name (for example, you use "admini~1" for the Administrative Tools folder).

CAUSE

In some cases, a folder's short name may be inadvertently deleted from the client's Partition Knowledge Table.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size    File name
   ----------------------------------------------------
   27-Nov-2001  03:24  5.0.2195.4688  86,960  Mup.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbnetwork kbWin2000PreSP3Fix kbWin2000sp3fix KB312579