RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
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14-Nov-2001 13:27 4.0.1381.7103 169,744 Gdi32.dll Intel
05-Jul-2001 12:35 4.0.1381.7095 378,640 Kernel32.dll Intel
08-Nov-2001 16:49 3.10.0.103 47,392 User.exe Intel
14-Nov-2001 13:27 4.0.1381.7109 327,440 User32.dll Intel
14-Nov-2001 13:27 4.0.1381.7092 76,048 Userenv.dll Intel
08-Nov-2001 16:48 4.0.1381.7103 1,254,512 Win32k.sys Intel
14-Nov-2001 13:27 4.0.1381.7103 192,784 Winlogon.exe Intel
14-Nov-2001 13:27 4.0.1381.7102 175,888 Winsrv.dll Intel
14-Nov-2001 13:23 4.0.1381.7103 305,424 Gdi32.dll Alpha
20-Mar-2001 22:01 4.0.1381.7095 593,168 Kernel32.dll Alpha
21-Mar-2001 22:12 3.10.0.103 42,464 User.exe Alpha
14-Nov-2001 13:23 4.0.1381.7109 575,760 User32.dll Alpha
14-Nov-2001 13:23 4.0.1381.7092 123,664 Userenv.dll Alpha
08-Nov-2001 16:44 4.0.1381.7103 2,053,552 Win32k.sys Alpha
14-Nov-2001 13:23 4.0.1381.7103 275,728 Winlogon.exe Alpha
14-Nov-2001 13:23 4.0.1381.7097 314,128 Winsrv.dll Alpha
NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.