Shadowing an ICA User with Higher Color Depth May Log You Off Without Any Error Messages (312560)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q312560

SYMPTOMS

If you attempt to shadow an Independent Computing Architecture (ICA) client with a higher screen resolution, you may be logged off without receiving any error messages.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   17-Dec-2001  12:28  5.0.2195.3895  125,712  Icaapi.dll
   19-Jul-2001  15:39  5.0.2195.3895   93,456  Licmgr.exe
   28-Sep-2001  13:30  5.0.2195.4435  330,000  Lserver.exe
   17-Dec-2001  12:28  5.0.2195.3895   26,384  Mstlsapi.dll
   24-Oct-2001  10:59  5.0.2195.4547  162,440  Rdpwsx.dll
   17-Dec-2001  12:26  5.0.2195.4774  142,096  Termsrv.exe
   17-Dec-2001  12:28  5.0.2195.3895   23,312  Tls236.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbTermServ kbWin2000PreSP3Fix kbWin2000sp3fix KB312560