XADM: Error Message: The Internet Mail Server Requires DNS to Be Configured on the Computer (312439)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP3
This article was previously published under Q312439

SYMPTOMS

When you run Exchange 5.5 Service Pack 3 on a Microsoft Windows 2000 member server and the Internet Mail Service (IMS) is not installed correctly, you may receive the following error message:
The Internet Mail Server requires DNS to be configured on computername.
The following information may be recorded in the Application log:
Event ID: 4067
Source: MSExchangeIMC
Description: The Microsoft Exchange Internet Mail Service cannot start because the TCP/IP domain name was not found during initialization.
Event ID: 4058
Source: MSExchangeIMC
Description: The Microsoft Exchange Internet Mail Service cannot start because the name resolver cannot be initialized.

CAUSE

This behavior can occur if the primary DNS suffix has not been set on the server that is running Exchange Server 5.5.

RESOLUTION

To resolve this behavior, add the primary DNS suffix on the server that is running Exchange Server 5.5:
  1. Click Start, point to Settings, click Control Panel, and then double-click System.
  2. Click the Network identification tab, click Properties, and then click More.
  3. Type the primary DNS suffix in the Primary DNS suffix for this computer box, click OK, click OK again, and then click OK once more.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbenv kberrmsg kbprb KB312439
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