XADM: "The Command Lodctr Dsactrs.ini Failed" Error Message When You Try to Install Exchange Server 5.5 on an HP Server (312437)

SYMPTOMS

On a Hewlett-Packard (HP) server where Microsoft Windows NT Server version 4.0 Service Pack 5 (SP5) was already installed from an HP Select CD-ROM, you may receive the following error message when you try to install Exchange Server 5.5:

The command lodctr dsactrs.ini failed, returning an error code of <32>.

Processing file 'server.ins', at or near line 122
An internal component has failed
Microsoft Exchange Server Setup
ID no: c103264c

CAUSE

This issue can occur if the HP server agents are using the following two files in the %SystemRoot%\System32 folder, or if the two files are missing, or if you do not have the appropriate access permissions for the two files:

Perfc009.dat
Perfh009.dat

RESOLUTION

To resolve this issue, temporarily stop all HP services:

Click Start on the Windows taskbar, point to Settings, and then click Control Panel.
In Control Panel, double-click Services.
In the Service box, click an HP service, and then click Stop. Repeat this step for all HP services.
Click Close.

The installation should now complete successfully.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z