XADM: "Access Denied" Error Messages and Exchange System Attendant Does Not Start After Upgrade (312417)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q312417

SYMPTOMS

After you upgrade a Microsoft Windows NT 4.0-based computer to Microsoft Windows 2000 and Exchange 2000 Server, Exchange System Attendant may not start. When you try to start Exchange System Attendant, you may receive the following error messages:
EVENT ID 7023. The Microsoft Exchange Routing Engine service terminated with the following error: Access is denied.
-and-
EVENT ID 7001. The Microsoft Exchange MTA Stacks service depends on the Microsoft Exchange System Attendant service, which failed to start because of the following error: Access is denied.
-and-
EVENT ID 7000. The Microsoft Exchange System Attendant service failed to start due to the following error: Access is denied.
-and-
EVENT ID 562. SMTP could not load Advanced queuing DLL.

RESOLUTION

To resolve this behavior, assign the System user ID Full Control rights to the Exchange 2000 Server directory:
  1. Log on to the computer by using a user ID that has Administrative rights.
  2. Right-click the Exchsrvr folder, click Properties, and then click Security.
  3. In the Name box, click SYSTEM.
  4. In the Permissions box, click Full Control and then click to select the Allow check box.
  5. Click OK.
  6. Restart the computer.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kberrmsg kbprb KB312417
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