You receive the "The operation failed. An object could not be found" error message when you click Send and Receive in Outlook 2003 and Outlook 2002 (312354)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
This article was previously published under Q312354

SYMPTOMS

When you click Send and Receive in Microsoft Outlook, the following error message may appear:
The operation failed. An object could not be found.

RESOLUTION

To resolve this behavior, create a new profile:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click the Mail icon.
  3. In the Mail Setup dialog box, click Show Profiles.

    If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.
  4. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
  5. In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.
  6. Click the type of server that your e-mail account works with, and then click Next.
  7. Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.
  8. When you finish providing the required information, click Finish.

MORE INFORMATION

By default, Outlook Address Book and personal folder (.pst) files are automatically added to each new profile, except in Microsoft Exchange Server. Personal folder (.pst) files are not added by default in Exchange Server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

292022 (IMO) Err Msg: Object not found when you remove .pst

Modification Type:MajorLast Reviewed:10/31/2005
Keywords:kbaccounts kbpermissions kbreceivemail kbtshoot kbConfig kbsendmail kbemail kberrmsg kbprb KB312354
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