OL2000: Error Message: Outlook Caused an Invalid Page Fault in Module Zioncmdx.dll at 017f (312341)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q312341

SYMPTOMS

When you start Outlook 2000 after you add some office-related software components, you may receive the following error message:
OUTLOOK caused an invalid page fault in module ZIONCMDX.DLL at 017f:

CAUSE

This behavior can occur if you load a Franklin Covey add-in that contains the Zioncmdx.dll file.

RESOLUTION

To resolve this behavior, disable and then reinstall the Franklin Covey software. Follow the set of steps that is appropriate for the operating system that is on your computer.

Microsoft Windows 98 or Microsoft Windows Millennium Edition

  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type Zioncmdx.dll, and then click Find Now.
  3. Right-click the Zioncmdx.dll file, and then click Rename.
  4. Rename the file to Zioncmdx.old.
  5. In Outlook 2000, on the Tools menu, click Options.
  6. On the Other tab, click Advanced Options.
  7. Click Add-in Manager, click to clear the Franklin Planner check box, and then click OK.
  8. Click OK, click OK, and then reinstall the Franklin Covey software.

Microsoft Windows 2000 or Microsoft Windows XP

  1. Click Start, point to Search, and then click For Files or Folders.
  2. Under Search for files or folders named, type Zioncmdx.dll, and then click Search Now.
  3. Under Search Results, right-click the Zioncmdx.dll file, and then click Rename.
  4. Rename the file to Zioncmdx.old.
  5. In Outlook 2000, on the Tools menu, click Options.
  6. On the Other tab, click Advanced Options.
  7. Click Add-in Manager, click to clear the Franklin Planner check box, and then click OK.
  8. Click OK, click OK again, and then reinstall the Franklin Covey software.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Franklin Covey, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kb3rdparty kberrmsg kbprb KB312341
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