OLEXP: Font in E-mail Messages Appears Smaller Than Expected (312328)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows Millennium Edition
This article was previously published under Q312328
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you open an e-mail message in Outlook Express 5.5, the font may appear smaller than expected.

RESOLUTION

To resolve this behavior, change the font size in Outlook Express and in Internet Explorer:
  1. In Outlook Express, on the Tools menu, click Options.
  2. Click the Read tab, and then click Fonts.
  3. Increase the font size, click OK, and then quit Outlook Express.
  4. In Internet Explorer, on the View menu, point to Text Size, increase the font size, and then quit Internet Explorer.
  5. Restart your computer, start Outlook Express, and then print a message.
Note that you may need to repeat this process for the changes to take effect.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

If the steps in the Resolution do not resolve the behavior, there might be a damaged entry in the registry. Delete the entry that affects the font size, and then reinstall Outlook Express to regenerate the entry. Follow these steps:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the IEFontSize value under the following key in the registry:

    HKEY_CURRENT_USER\Identities\{Identity Number}\Software\Microsoft\Outlook Express\5.0\Trident\International\1252\

  3. On the Edit menu, click Delete.
  4. Locate the IEFontSize value under the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\International\Scripts\3\

  5. On the Edit menu, click Delete.
  6. Quit Registry Editor.
  7. Restart the computer, make sure that no other programs are running, and then reinstall Outlook Express. To make sure that no other programs are running when you perform the installation, including any antivirus programs, press CTRL+ALT+DELETE immediately after you restart, and then examine the program list. Only Explorer (that is, Windows Explorer) and Systray ought to appear in the list.

  8. Start Outlook Express, and test to see whether the font size is what you expect. If the font size is still too small, repeat the first set of steps in the Resolution section of this article.
For additional information about how to reinstall Outlook Express, click the article number below to view the article in the Microsoft Knowledge Base:

171229 How to Add and Remove Internet Explorer Components

Modification Type:MajorLast Reviewed:6/28/2004
Keywords:kbprb kbui KB312328
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