DBCS TrueType Characters Are Garbled (312163)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP6
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server 4.0 SP6a
This article was previously published under Q312163

SYMPTOMS

When you send your print job that contains one or more TrueType font characters to your non-PostScript printer, the TrueType characters may be garbled.

NOTE: As of March 2002, this symptom has only been reported to occur with a double-byte character set (DBCS) TrueType font.

CAUSE

An internal font glyph to Device Independent Bitmap (DIB) rendering subroutine may lose track of the left edge of the character during foreground color bit-block operations.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size       File name   Platform
   ------------------------------------------------------------------
   05-Dec-2001  17:15  4.0.1381.7103    169,744  Gdi32.dll   Intel
   05-Dec-2001  17:16  4.0.1381.7109    327,440  User32.dll  Intel
   05-Dec-2001  17:13  4.0.1381.7114  1,254,640  Win32k.sys  Intel
   05-Dec-2001  17:16  4.0.1381.7102    175,888  Winsrv.dll  Intel
   05-Dec-2001  17:12  4.0.1381.7103    305,424  Gdi32.dll   Alpha
   05-Dec-2001  17:12  4.0.1381.7109    575,760  User32.dll  Alpha
   05-Dec-2001  17:09  4.0.1381.7114  2,053,712  Win32k.sys  Alpha
   05-Dec-2001  17:12  4.0.1381.7097    314,128  Winsrv.dll  Alpha
NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Windows 2000.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbprint kbQFE KB312163
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