Cannot Connect to a Windows 2000-Based Computer with Terminal Services Installed and RDP Listener Is "Down" (312030)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q312030
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

Terminal Services clients may not be able to connect to a Windows 2000-based computer that is running Terminal Services. The Remote Desktop Protocol (RDP) Listener may be reported as "down (65535)" in Terminal Services Manager.

If you restart the Terminal server, Event Viewer may report the following event:
Event ID: 1014
Source: termserv
Description: Cannot load illegal module D:\Winnt\System32\Rdpwsx.dll

CAUSE

This issue can occur if the Crypto subsystem has become damaged and cannot correctly load the Rdpwsx.dll file.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers\Type 001 registry key. To delete the registry key, follow these steps:
  1. Start Registry Editor (Regedit.exe).
  2. Locate and then click the following key in the registry:

    HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers

  3. On the Registry menu, click Export Registry File, and then save the exported registration file to a folder that you can easily access at a later time if necessary.
  4. After you export the Providers registry key, locate and then click the following key:

    HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers\Type 001

  5. On the Edit menu, click Delete, and then click Yes to confirm the deletion.
  6. Quit Registry Editor.
  7. Restart the server that is running Terminal Services.
Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kberrmsg kbnetwork kbprb KB312030
©2003 Microsoft Corporation. All rights reserved.