Licensing Events 1000 and 26 on Windows 2000-Based Terminal Server That Runs Citrix MetaFrame XP (312026)

SYMPTOMS

When you try to load a program on a Windows 2000-based Terminal Server that is running Citrix MetaFrame XP, the following error messages may be displayed:

Event Type: Warning
Event Source: TermService Event
Event ID: 1000
User: N/A
Computer: computername
Description: Unable to acquire a license for user username, domain domainname.

Event Type: Information
Event Source: Application Popup Event
Event ID: 26
User: N/A
Computer: computername
Description: Application popup: Citrix ICA Logon Message: The system has reached its licensed logon limit. Please try again later.

This server is one of a group of four Windows 2000-based Terminal Servers. The other three servers are running Citrix MetaFrame 1.8. All of the servers are running programs for Microsoft Windows 98- and Microsoft Windows NT 4.0-based clients. The three servers that run Citrix MetaFrame 1.8 are functioning normally.

CAUSE

This behavior can be caused by a problem with the Citrix MetaFrame XP licensing software. After Citrix MetaFrame XP licenses are upgraded from Citrix MetaFrame 1.8, the Citrix licensing program sees the licenses as migration licenses. The behavior is not caused by Terminal Server licensing.

RESOLUTION

To resolve this behavior, uninstall the Citrix MetaFrame XP licenses, install the original Citrix MetaFrame 1.8 licenses, and then reinstall the Citrix XP connection licenses. Also, you may be able to resolve this behavior by installing Feature Release 1 License. For more information, contact Citrix technical support at 1-800-424-8749.

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