Your HP ScanJet 4200C USB Scanner Does Not Work After You Install Windows 2000 (311969)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q311969

SYMPTOMS

After you install Windows 2000 on your computer, your Hewlett-Packard (HP) ScanJet 4200C universal serial bus (USB) scanner may not work.

CAUSE

This issue can occur if the HP software that comes with the scanner is not compatible with Windows 2000.

RESOLUTION

To resolve this issue, make sure that the USB ports are functioning, and then obtain and install the HP Windows 2000-compatible software for this scanner.

MORE INFORMATION

To obtain the HP Windows 2000-compatible software for the scanner, contact HP scanner support to ask about the CD that has the software (part # sj443enc-851). If you purchased the scanner within the last three months, HP sends the CD without charge.

For information about how to contact HP scanner support, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kb3rdparty kbprb KB311969
©2003 Microsoft Corporation. All rights reserved.