Help and Support May Stop Responding When You Use the Network Diagnostic Tool (311842)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q311842 SYMPTOMS
When you use the Network Diagnostics tool in Help and Support, Help and Support may stop responding (hang).
CAUSE
This problem can occur if you install Windows XP with a predefined original equipment manufacturer (OEM) logo bitmap.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------
05-Nov-2001 10:06 1.0.0.1 103,424 Dgnet.dll Intel
05-Nov-2001 10:06 1.0.0.1 326,656 Dgnet.dll Itanium 64-bit
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
| Modification Type: | Minor | Last Reviewed: | 9/26/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbnetwork kbWinXPsp1fix KB311842 |
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