Windows XP restarts when you try to shut down your computer (311806)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q311806
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you shut down your Microsoft Windows XP-based computer, your computer may restart instead of shutting down, and a Stop error may briefly appear before the computer restarts.

CAUSE

This issue may occur if the following conditions are true:
  • You have "automatically restart" selected.
  • The Roxio Easy CD Creator 5.0 or Direct CD 5.0 program is installed on your computer.

RESOLUTION

To resolve this issue, contact Roxio, or visit the following Roxio Web site to download and install the updated driver for Easy CD Creator 5.0 for Windows XP:

http://www.roxio.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To work around this issue, remove Roxio Easy CD Creator or Direct CD.

MORE INFORMATION

Windows XP may experience a problem during startup that causes a Stop error message. Depending on the system configuration, the Stop error message may appear too briefly to record the error information. To gather important information about the Stop error message and to verify the cause, follow these steps:
  1. Right-click My Computer, and then click Properties.
  2. On the Advanced tab, click Settings under Startup and Recovery.
  3. Clear the Automatically restart check box under System failure, and then click OK. The error message should remain on the screen so that you can record the error information.

"Stop 0x0000000a(0x00000029,0x00000002,0x00000000,0x80466d7b" error message after Windows is already installed

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

When this issue occurs, follow these troubleshooting steps:
  1. Remove the Easy CD Creator software.
  2. Click Start, click Run, type Regedit in the Open box, and then click OK.
  3. Locate the following registry key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Security

  4. Remove the Etetnt.mpd file that has a revision date of 1997.
  5. Locate the following registry key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

  6. Remove the following files:
    • Cdr4vsd
    • Cdralw2k
    • Cdr4_2k
    • Cdudf
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

310628 Easy CD Creator 5.0 does not function in Windows XP

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:6/2/2004
Keywords:kb3rdparty kbenv kberrmsg kbprb KB311806
©2004 Microsoft Corporation. All rights reserved.