Event 5778 May Be Logged with an Incorrect IP Address (311759)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q311759

SYMPTOMS

The System event log on domain controllers may contain many event 5778 messages. The event message may be similar to:
Event Type: Information
Event Source: NETLOGON
Event Category: None
Event ID: 5778
Date: 5/6/2002
Time: 2:20:16 AM
User: N/A
Computer: Computer Name
Description:
'Computer Name' tried to determine its site by looking up its IP address ('Computer IP Address') in the Configuration\Sites\Subnets container in the DS. No subnet matched the IP address. Consider adding a subnet object for this IP address.

CAUSE

Windows 2000-based clients that are multihomed or that use VPN to access the network that hosts Windows 2000-based domain controllers may send Netlogon packets from an interface that has a source IP address that is not the IP address for that interface. These packets contain IP addresses that belong to subnets that may not be configured in Active Directory. When a domain controller receives a Netlogon packet, it examines the source IP address to determine the client's site name. If a site cannot be located, event 5778 is logged.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version         Size     File name
   ------------------------------------------------------
   04-Feb-2002  11:41  5.00.2195.4901  143,152  Netbt.sys

WORKAROUND

In some cases, you can ignore these events.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbnetwork kbWin2000PreSP3Fix kbWin2000sp3fix KB311759
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