The Inetinfo.exe Process Stops Responding (311517)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Exchange 2000 Server
This article was previously published under Q311517

SYMPTOMS

The Inetinfo.exe process may stop responding. If Windows 2000 and Exchange 2000 symbols are installed, a Dr. Watson log file shows the following stack: 
ChildEBP RetAddr  Args to Child
0af5f928 6b0fc611 0af5f9bc 0af5f99c 00000000 mailmsg!_chkstk+0x17
0af5f94c 6b0f7681 0af5f9bc 0af5f99c 00000000 mailmsg!CPropertyTable__GetPropertyItemAndValue+0x1a
0af5f9ac 6b0f87fb 7e9d017c 0af5f9d8 000083fb mailmsg!CMailMsgRecipientsPropertyBase__GetProperty+0x68
0af5fa68 0c591015 7e9d003c 00000000 000083fb mailmsg!CMailMsgRecipients__GetProperty+0xd6
0af5faa4 0c59179f 00000000 00008000 00000000 PHATCAT!CPhatCat__HrGetAllocXEXCH50Blob+0xf5
0af5fad0 0c5c7d92 00000000 7e9d003c 00000000 PHATCAT!CPhatCat__HrGetAllocXEXCH50Props+0x2f
0af5fb14 0c5c78d8 00000000 7e9d003c 00000000 PHATCAT!CPhatCat__HrUnpackXEXCH50Props+0x212
0af5fb30 0c5c7362 7e9d003c 00000000 02a5e310 PHATCAT!CPhatCat__HrUnpackRecipientProps+0x18
0af5fb54 0c57ac0d 7e9d0000 65bb2ce4 6f5d14a1 PHATCAT!CPhatCat__HrUnpackTransportProps+0x512
0af5fb7c 65bf921c 00000000 02a08fbc 00000000 PHATCAT!CPhatCat__BeginMessageCategorization+0xacd
65bb2d44 65be88fe 65be8aae 65be8bb4 65be8951 SMTPSVC!CStoreDispatcher__CMailTransportCatBeginParams__CallObject+0xb2
65bb2d6c 65be88fe 65be8aae 65be8bb4 65be8951 SMTPSVC!CSMTP_HASH_TABLE__PrintAllEntries
65bb2d8c 65be88fe 65be8aae 65be8bb4 65be8f73 SMTPSVC!CSMTP_HASH_TABLE__PrintAllEntries
65bb2de4 5f435653 00474f4c 2077656e 544d5343 SMTPSVC!CSMTP_HASH_TABLE__PrintAllEntries
Additionally, the following event ID messages may be logged in the Application event log and the System log:
Event ID: 7011
Event Source: Service Control Manager
Event Type: Error
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the IMAP4Svc service.
Event ID: 7031
Event Source: Service Control Manager
Event Type: Error
Description:
The IIS Admin Service service terminated unexpectedly. It has done this 6 time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.
Event ID: 7031
Event Source: Service Control Manager
Event Type: Error
Decription:
The Microsoft Exchange IMAP4 service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Event ID: 7031
Event Source: Service Control Manager Event Type: Error
Decription:
The Network News Transport Protocol (NNTP) service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Event ID: 7031
Event Source: Service Control Manager
Event Type: Error
Description:
The Microsoft Exchange POP3 service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Event ID: 7031
Event Source: Service Control Manager
Event Type: Error
Description:
The Microsoft Exchange Routing Engine service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Event ID: 7031
Event Source: Service Control Manager
Event Type: Error
Description:
The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Event ID: 7031
Event Source: Service Control Manager
Event Type: Error
Description: The World Wide Web Publishing Service service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.

-and-

Event ID: 4097
Source: DrWatson
Type: Information
Decription:
The application, inetinfo.exe, generated an application error The error occurred on 04/29/2002 @ 09:48:13.935 The exception generated was c00000fd at address 6C954A97 (nosymbols)

CAUSE

This behavior can occur if the message that is being processed is corrupted. A stack overflow in the Mailmsg.dll file might be the reason that the Inetinfo.exe process stops responding and that you may receive event ID messages that point to problems with disks or controllers.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version           Size      File name
   -----------------------------------------------------------
   30-Oct-2001  17:19  5.0.2195.4569     321,296   Aqueue.dll
   09-Nov-2001  16:47  5.0.2195.4569      66,832   Mailmsg.dll
   09-Nov-2001  16:47  5.0.2195.4555      38,160   Ntfsdrv.dll
   09-Nov-2001  16:47  5.0.2195.4617     435,984   Smtpsvc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbSysAdmin kbWin2000PreSP3Fix kbWin2000sp3fix KB311517
©2004 Microsoft Corporation. All rights reserved.