Computer Automatically Restarts After You Upgrade to Windows XP (311466)
The information in this article applies to:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q311466 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you upgrade your computer (with Easy CD Creator Platinum 5.02b and the DirectCD component installed) to Windows XP, you may experience one of the following symptoms:
CAUSE
This problem may occur if you are using a version of the DirectCD component of EZ CD Creator that is incompatible with Windows XP.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, contact Roxio to inquire about the availability of a fix for this issue. For information about how to do so, please view the following Roxio Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To try to work around this issue:
- If Easy CD Creator is still installed, uninstall it, or uninstall only the DirectCD component.
- Rename the Udfreadr.sys and Cdudf.sys files that are located in the %Systemroot%\System32\Drivers folder to Udfreadr.old and Cdudf.old. File properties:
Udfreadr.sys, 23-Oct-01, 5.0.2.155
Cdudf.sys, 11-Jan-01, 5.0.2.155
NOTE: These files may have already been removed by the uninstaller program for Easy CD Creator. - Delete the following registry keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cdudf - Restart your computer.
Modification Type: | Major | Last Reviewed: | 6/11/2002 |
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Keywords: | kb3rdparty kbenv kbprb kbui KB311466 |
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