Problem with the Keyboard in a Remote Control Session (311400)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q311400

SYMPTOMS

When you are using the keyboard in a Systems Management Server (SMS) remote control session, the client's keyboard may become stuck, and may not respond when you press keys. If you go to the remotely-controlled computer, pressing certain keys in the remote control session may create unexpected results. For example, when you press the apostrophe (') key, you may receive the following result:

'7777777777777777777777777777->

CAUSE

This problem may occur if the Administrator console is running a 101-key keyboard and the remote control client is running a 106-key keyboard (Japanese).

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size   File name        Platform
   -----------------------------------------------------------------------

   02-Mar-2001  03:20  4.0.1493.3276     10,448  Kbstuff5.sys        Alpha
   02-Mar-2001  03:20  2.0.92.9       1,681,800  Remctrl.exe         Alpha
   02-Mar-2001  03:20                        67  Compverremctrl.ini  Alpha

   21-Oct-2000  06:52  2.0.1493.3000     10,176  Idisw2km.dll        Intel
   21-Oct-2000  06:52  2.0.1493.3000      2,704  Idisw2km.sys        Intel
   02-Mar-2001  03:20  4.0.1493.3276      7,744  Kbstuff5.sys        Intel
   02-Mar-2001  03:20  2.0.92.9       1,368,421  Remctrl.exe         Intel

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbSMS200preSP5fix kbHardware kbBug kbenv kbfix kbsms200preSP4fix kbui KB311400
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