You Cannot Install Dial-Up Networking (311357)

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition

This article was previously published under Q311357

SYMPTOMS

When you attempt to install Dial-Up Networking, you cannot do so successfully, and you may experience the following behaviors:

In the Network dialog box, The Dial-Up Adapter item is not displayed in the The following network components are installed list.
In Device Manager under Network Adapters, the Dial-Up Adapter item is not displayed.
You are not prompted to restart Windows after you install Dial-Up Networking; however, if you do restart Windows, the Add New Hardware Wizard starts, and then it stops responding and the error code 4B3 is displayed.

CAUSE

This issue may occur if a Dial-Up Networking information file (.inf) is damaged.

RESOLUTION

To resolve this issue, reinstall Windows into the current Windows folder. For additional information about how to reinstall Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

250928 How to Reinstall Windows 98

MORE INFORMATION

For additional information about how to remove and reinstall Dial-Up Networking, click the article number below to view the article in the Microsoft Knowledge Base:

181599 How to Remove and Reinstall Dial-Up Networking and TCP/IP Files

For additional information about issues that are related to the installation of networking protocols, click the article number below to view the article in the Microsoft Knowledge Base:

217744 Unable to Bind Protocols to More Than 5 Network Adapters

Modification Type:	Minor	Last Reviewed:	12/20/2004
Keywords:	kbnetwork kbprb KB311357