Computer Stops Responding During Windows 2000 DNS Query (311309)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q311309

SYMPTOMS

During DNS name resolution on your client computer, your computer may stop responding (hang), and this may happen in multiple processes including services.

CAUSE

This problem can occur if a NULL pointer is returned that was dereferenced.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   31-Oct-2001  01:07  5.0.2195.4472     123,664  Adsldp.dll
   31-Oct-2001  01:07  5.0.2195.4308     130,832  Adsldpc.dll
   31-Oct-2001  01:07  5.0.2195.4016      62,736  Adsmsext.dll
   31-Oct-2001  01:07  5.0.2195.4551     355,600  Advapi32.dll
   31-Oct-2001  01:07  5.0.2195.4141     133,904  Dnsapi.dll
   31-Oct-2001  01:07  5.0.2195.4379      91,408  Dnsrslvr.dll
   31-Oct-2001  01:08  5.0.2195.4533     521,488  Instlsa5.dll
   09-Oct-2001  03:22  5.0.2195.4437     145,680  Kdcsvc.dll
   05-Oct-2001  05:00  5.0.2195.4471     199,440  Kerberos.dll
   04-Sep-2001  17:32  5.0.2195.4276      71,024  Ksecdd.sys
   22-Oct-2001  19:30  5.0.2195.4533     503,568  Lsasrv.dll
   22-Oct-2001  19:31  5.0.2195.4533      33,552  Lsass.exe
   27-Sep-2001  23:59  5.0.2195.4285     114,448  Msv1_0.dll
   09-Oct-2001  03:22  5.0.2195.4153     312,080  Netapi32.dll
   09-Oct-2001  03:22  5.0.2195.4357     370,448  Netlogon.dll
   31-Oct-2001  01:07  5.0.2195.4532     912,656  Ntdsa.dll
   09-Oct-2001  03:22  5.0.2195.4433     387,856  Samsrv.dll
   31-Oct-2001  01:07  5.0.2195.4536     128,784  Scecli.dll
   09-Oct-2001  03:22  5.0.2195.4476     299,792  Scesrv.dll
   09-Oct-2001  03:22  5.0.2195.4025      50,960  W32time.dll
   02-Aug-2001  05:44  5.0.2195.4025      56,592  W32tm.exe
   09-Oct-2001  03:22  5.0.2195.4433     125,712  Wldap32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbDirServices kbenv kberrmsg kbfix kbnetwork kbWin2000PreSP3Fix kbWin2000sp3fix KB311309
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