SMS: Missing Advertisement Status Messages (311212)
The information in this article applies to:
- Microsoft Systems Management Server 2.0
- Microsoft Systems Management Server 2.0 SP1
- Microsoft Systems Management Server 2.0 SP2
- Microsoft Systems Management Server 2.0 SP3
- Microsoft Systems Management Server 2.0 SP4
This article was previously published under Q311212 SYMPTOMS Some advertisement status messages from client computers
may not be returned to the SMS database and Status Manager may sporadically
delete status message files and log errors stating that the files are in use
and damaged. If you experience this problem, you can view the log entries that
are similar to the following log entries in the Statmgr.log file:
ERROR: Could not open file
"C:\SMS\inboxes\statmgr.box\statmsgs\IBNQWXY4.SVF", the file is assumed to be
corrupt. The operating system reported error 5: Access is denied. Deleted
corrupt file "C:\SMS\inboxes\statmgr.box\statmsgs\IBNQWXY4.SVF". ERROR: Could not open file
"C:\SMS\inboxes\statmgr.box\statmsgs\IUSH4YZ5.SVF", the file is assumed to be
corrupt. The operating system reported error 32: The process cannot access the
file because it is being used by another process. ERROR: Could not delete
corrupt file "C:\SMS\inboxes\statmgr.box\statmsgs\IUSH4YZ5.SVF". The operating
system reported error 32: The process cannot access the file because it is
being used by another process. Similar problems with other
components may also occur. View the following Microsoft Knowledge Base article
for information about similar symptoms when you use the Software Inventory
Processor component:
303279 SMS: Software Inventory Processor Has a Critical Status
CAUSE This problem may occur if Inbox Manager Assistant
(SMS_INBOX_MANAGER_ASSISTANT) copies a file from a Client Access Point (CAP) to
the site server because Inbox Manager Assistant uses the file's original file
extension. If the file is large or if the CAP-to-site server link is slow, the
receiving SMS component (for example, Status Manager) may start processing the
file before it is completely copied. RESOLUTIONService Pack Information To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 288239How to Obtain the Latest Systems Management Server 2.0 Service Pack Hotfix InformationA supported fix
is now available from Microsoft, but it is only intended to correct the problem
that is described in this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive additional testing.
Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server (SMS) service
pack that contains this hotfix. To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question. The hotfix that was
originally provided for the problem that is described in this Microsoft
Knowledge Base article has been superceded. To resolve the problem described in
this article, install the hotfix for 810298. For additional information
about how to install the hotfix for 810298, click the following article number
to view the article in the Microsoft Knowledge Base: 810298
SMS: .tmp Files Accumulate in the Ccr.box Folder on the SMS Site Server
After you apply this hotfix, Inbox Manager
Assistant copies every file from a CAP to the appropriate site server Inbox by
using a .tmp file extension. After the file is copied to the Inbox, it is
renamed with the correct file extension, which signals the receiving SMS
component to process the file. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
| Modification Type: | Minor | Last Reviewed: | 10/6/2005 |
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| Keywords: | kbHotfixServer kbQFE kbSMS200preSP5fix kbMiscTools kbBug kbfix KB311212 |
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