SMS: The Distribution Point Wizard Does Not Delete a Package from All Distribution Points (311085)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
  • Microsoft Systems Management Server 2.0 SP3
  • Microsoft Systems Management Server 2.0 SP4
This article was previously published under Q311085

SYMPTOMS

When you try to delete a Systems Management Server (SMS) package by using the Manage Distribution Points Wizard, the package may not be removed from all targeted distribution points. This situation typically occurs if you run the wizard on an SMS site server with child sites that own distribution points with the package.

CAUSE

This problem is caused by a synchronization issue among the SMS Administrator console, SMS_SQL_MONITOR, and SMS_DISTRIBUTION_MANAGER.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for Service Pack 3 (SP3) sites should have the following file attributes or later: 
   Date         Time  Version        Size       File name      Platform
   --------------------------------------------------------------------
   01-Mar-2001  23:25 2.0.1493.3217   1,578,912  Basesvr.dll   I386
   01-Mar-2001  23:25 2.0.1493.3217     540,160  Mmcbasui.dll  I386
   01-Mar-2001  23:25 2.0.1493.3217     102,080  Sms_mdpt.dll  I386
   01-Mar-2001  23:25 2.0.1493.3217   4,202,960  Smsprov.dll   I386
   19-Dec-2001  01:54                   252,908  Q311085.exe
   01-Mar-2001  23:25 2.0.1493.3217   2,429,712  Basesvr.dll   Alpha
   01-Mar-2001  23:25 2.0.1493.3217   1,009,424  Mmcbasui.dll  Alpha
   01-Mar-2001  23:25 2.0.1493.3217     204,048  Sms_mdpt.dll  Alpha
   01-Mar-2001  23:25 2.0.1493.3217  11,800,848  Smsprov.dll   Alpha
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

This behavior may occur if the site server is busy or if you have a remote SQL server with the SMS_SQL_Monitor service.

To Install the Hotfix

In addition to installing this hotfix on the site server and the provider server, install this hotfix on all workstations and servers on which the SMS Administrator console is installed. To install the hotfix, use the appropriate method on the SMS site server.

Using the Hotfix Installer

NOTE: You can use this method only on I386-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q311085.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server by using an account with administrator permissions.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q311085.exe and follow the instructions in the wizard. Finish any necessary manual installation steps.

Installing the Hotfix Manually

Manual installation for the Administrator console:
  1. Quit the SMS Administrator console and stop the Windows Management service.
  2. Replace the Basesvr.dll file in the Sms_admin_root_folder\Bin\Platform folder with the version the hotfix.
  3. Replace the Mmcbasui.dll file in the Sms_admin_root_folder\Bin\Platform folder with the version from the hotfix.
  4. Replace the Sms_mdpt.dll file in the Sms_admin_root_folder\Bin\Platform folder with the version from the hotfix.
  5. Restart the Windows Management service and the SMS Administrator console.
Manual installation for a site server:
  1. Quit the SMS Administrator console and stop the Windows Management service and all SMS services.
  2. Replace the Basesvr.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  3. Replace the Mmcbasui.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  4. Replace the Sms_mdpt.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  5. Replace the Smsprov.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  6. Restart the SMS services and the Windows Management service.
Manual installation for a remote provider server:
  1. Stop the SMS_SQL_MONITOR and Windows Management services.
  2. Replace the Basesvr.dll file in the Drive:\Smsprov\Bin\Platform folder with the version from the hotfix.
  3. Replace the Smsprov.dll file in the Drive:\Smsprov\Bin\Platform folder with the version from the hotfix.
  4. Replace the Basesvr.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  5. Restart the SMS_SQL_MONITOR and Windows Management services.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbSMS200preSP5fix kbSoftwareDist kbBug kbfix kbsms200preSP4fix KB311085
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