Error Message: Photodrw Has Caused an Error in Kernel32.dll (311075)

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you use a Canon CanoScan 600 scanner with Canon's ScanCraft CS version 3.2 software suite, you may receive the following error message:

Photodrw has caused an error in KERNEL32.DLL. Photodrw will now close.

CAUSE

The Canon TWAIN drivers version 3.2 and earlier are not compatible with the TWAIN 1.7 standard from the TWAIN Working Group used by Windows XP. The scanner still works with its own software but does not work with any TWAIN applications.

RESOLUTION

To resolve this issue, contact the manufacturer for the latest device drivers.

The latest Canon CanoScan 600 device drivers (version 4.0 or higher) are available at the following Canon Web site:

http://128.11.41.160/goto.shtml?/techsupport/downloads/index.html

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Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

You can obtain information about the TWAIN Working Group and the 1.7 TWAIN standard at the following TWAIN Web site:

http://www.twain.org.