Computer Continuously Restarts after You Install CDSpace 4.0 (311061)

SYMPTOMS

You may experience one of the following symptoms.

After you install the English-language or Korean-language version of the Space International CDSpace version 4.0 program and restart your computer, your computer may continuously restart.
When you try to install the English-language or Korean-language version of the Space International CDSpace version 4.0 program, you may receive the following error message:
CDSpace 4.0 is incompatible with this version of Windows. For more information, contact Space International, Inc.
NOTE: To receive the preceding error message, you must be running an updated version of Windows XP or you must have previously downloaded updates from the Microsoft Windows Update Web site.

RESOLUTION

To resolve this issue, contact Space International to inquire about the availability of a patch for this issue, or an updated version of CDSpace. For information about how to do so, use the appropriate method.

English-Language Version of CDSpace 4.0

If you are running the English-language version of CDSpace 4.0, you can either contact Space International directly to request the patch, or you can upgrade to CDSpace version 4.1. For information about how to contact Space International, please view the following Space International Web site:

http://www.cdspace.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Korean-Language Version of CDSpace 4.0

If you are running the Korean-language version of CDSpace 4.0, you can download a patch at either of the following Space International Web sites:

http://kr.cdspace.com/member/download.asp

http://www.cdspace.com/htm/download.asp

IMPORTANT: The patch that you can download from the preceding Web sites is only for use with the Korean-language version of CDSpace 4.0. Also, as of January 1, 2002, the Korean-language version of CDSpace 4.1 is not available.

NOTE: If you are unable to start your computer normally, start your computer in Safe mode to disable the driver or uninstall CDSpace.

MORE INFORMATION

CDSpace 4.0 is designed to run only on the same-language version of Windows XP.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Space International, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z