OLEXP: Outlook Express Is Slow to Open Mail Messages and Links to Web Pages (311030)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.01 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.0 for Windows 98 Second Edition
  • Microsoft Outlook Express 6.0 for Windows 2000
This article was previously published under Q311030
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you click a Web link in a message in Outlook Express, you may experience slow response. Also, opening a message may take an unusually long time.

CAUSE

This behavior can occur if you have turned on background compaction of stored newsgroup messages in Outlook Express.

RESOLUTION

To resolve this behavior, turn off background compaction:
  1. In Outlook Express, on the Tools menu, click Options.
  2. Click the Maintenance tab, click to clear the Compact messages in the background check box, and then click OK.
  3. Quit and then restart Outlook Express.
Modification Type:MinorLast Reviewed:7/15/2004
Keywords:kbenv kbprb KB311030
©2004 Microsoft Corporation. All rights reserved.