ISA Server Control May Not Start to Log Errors in the Event Log (311011)

The information in this article applies to:

Microsoft Internet Security and Acceleration Server 2000

This article was previously published under Q311011

SYMPTOMS

Microsoft Internet Security and Acceleration (ISA) Server 2000 may not start to log the following events in the Event log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Computer: computername
Description:
The Microsoft Firewall service terminated with the following error: The server is not operational.

Event Type: Error
Event Source: Microsoft ISA Server Control
Event ID: 11009
Computer: computername
Description:
Microsoft ISA Server Control failed to start......

CAUSE

This problem can occur because of a race condition between the ISA Server Control service and the RPC service that can cause the ISA Server Control service to use obsolete RPC mappings.

RESOLUTION

To resolve this problem, obtain latest service pack for ISA Server 2000. For additional information about the latest service pack, click the article number below to view the article in the Microsoft Knowledge Base:

313139 How to Obtain the Latest Internet Security and Acceleration Server 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in ISA Server 2000 SP1.

Modification Type:	Major	Last Reviewed:	8/6/2002
Keywords:	kbbug kbenv kberrmsg kbISAServ2000sp1fix KB311011