You Cannot Open an .nfo File (310928)
The information in this article applies to:
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Server SP2
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Advanced Server SP2
- Microsoft Windows 2000 Professional SP1
- Microsoft Windows 2000 Professional SP2
This article was previously published under Q310928 SYMPTOMS
When you double-click an .nfo file, the System Information tool does not start.
CAUSE
This problem can occur if there is a system environment variable that is longer than 512 characters.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
06-Nov-2001 21:28 5.0.2195.4601 319,760 Msinfo32.dll
WORKAROUND
To work around this problem, reduce the length of the system environment variable to be less than 512 characters, and then double-click the .nfo file again.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 10/7/2005 |
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Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000PreSP3Fix KB310928 |
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