OLEXP: New Folder Command Is Not Available in Address Book (310883)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows 95
  • Microsoft Outlook Express 5.0 for Windows 95
  • Microsoft Outlook Express 4.01 for Windows 95
  • Microsoft Outlook Express 4.0 for Windows 95
  • Microsoft Outlook 2000
  • Microsoft Outlook 98
This article was previously published under Q310883
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you try to add a folder in the Outlook Express address book, the New Folder command on the File menu may be unavailable.

CAUSE

This behavior can occur if Outlook Express is sharing the address book with Outlook.

RESOLUTION

To resolve this behavior, turn off the data-sharing option in Outlook Express:
  1. Start Outlook Express, and then click Address Book on the Tools menu.
  2. On the address book Tools menu, click Options.
  3. In the Options dialog box, click Do Not Share information among Microsoft Outlook and other applications. Address book data will be stored in an Address Book (*.wab) file, and then click OK.
  4. Quit Outlook Express.
Modification Type:MajorLast Reviewed:6/25/2004
Keywords:kbprb kbui KB310883
©2004 Microsoft Corporation. All rights reserved.