XCCC: Outlook 2002 Clients Do Not Reconnect After Exchange 2000 Server Cluster Fails Over When the Preview Pane Is Open (310793)
The information in this article applies to:
- Microsoft Exchange 2000 Server
- Microsoft Outlook 2002
- Microsoft Outlook 2000
This article was previously published under Q310793 SYMPTOMS Outlook 2002 may lose connectivity to an Exchange 2000
server that is part of a server cluster. If Outlook 2002 is connected (logged
on) to a mailbox that is homed on a server in a group of virtual Exchange
servers that are running in Active-Active mode on a server cluster, and the
node fails over (because of hardware or network problems) to the other node of
the cluster while Outlook 2002 is previewing mail in the preview pane, Outlook
2002 may not recover from the temporary loss of connection with the server
after the failover is complete. This problem does not occur with:
- An Exchange 2000 Active-Passive server cluster and
Outlook.
- An Exchange 2000 Active-Active server cluster and Outlook
2000.
WORKAROUND To work around this problem, either:
- Quit Outlook 2002, and then restart the Outlook 2002 client
computer. -or-
- Implement an Exchange 2000 Active-Passive server
cluster.
STATUSMicrosoft has confirmed that
this is a problem in Microsoft Exchange 2000 Server.
MORE INFORMATION This problem can also occur while you are composing or
reading mail during a server cluster failover.
| Modification Type: | Minor | Last Reviewed: | 4/27/2005 |
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| Keywords: | kbbug kbpending KB310793 |
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