Removable Storage Manager Stops Responding After Reboot When You Use Drives with Changers (310745)

SYMPTOMS

If you either restart your Windows 2000-based computer or stop the Removable Storage Manager (RSM) service during an inventory, the service may stop responding (hang) when you restart it. When you view the work queue, all requests are in the "wait" state.

CAUSE

This problem occurs if you either stop the RSM service or if you restart your computer while the drive is unloading a tape to the tape magazine. When you restart RSM, the service uses the previous drive state and proceeds as if there was still a tape in the drive, even though you unloaded the drive.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   04-Dec-2001  12:56  5.0.2195.4723  400,656  Ntmssvc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes