A "STOP: 0x1000008E In Emupia2k.sys" Error Message Appears After You Upgrade from Windows 2000 (310740)

SYMPTOMS

On a computer that has a Creative Technology Audigy sound card installed, you may receive the following error message on a blue screen after you upgrade the computer from Microsoft Windows 2000 to Windows XP:

STOP: 0x1000008E (c0000005, f80ef98c, f02f3b94, 00000000)In EMUPIA2K.SYS
"KERNEL_MODE_EXCEPTION_NOT_HANDLED_M"

Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: f80ef98c, The address that the exception occurred at
Arg3: f02f3b94, Trap Frame
Arg4: 00000000

The four parameters in the parentheses may vary, depending on the configuration of your computer.

CAUSE

This behavior occurs because the Windows 2000 device driver for the Audigy sound card is not compatible with Windows XP, and Windows XP does not include an updated device driver for the Audigy sound card.

RESOLUTION

To resolve this behavior, contact Creative Technology, Ltd. (Creative Labs) to obtain an updated audio device driver. Visit the following Creative Americas Web site:

http://www.americas.creative.com

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Creative Technology, Ltd. (Creative Labs), click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: