You receive an open failure error message when you open or work with a new file in Publisher 2002 (310689)
The information in this article applies to:
This article was previously published under Q310689 SYMPTOMS When you open or work with a newly created file in
Microsoft Publisher, you may receive the following error message:
Microsoft Publisher has encountered a problem and needs
to close. When you click To see what data this error report
contains, click here, you see an error signature that is similar to
the following: Mspub Caused an Invalid Page Fault in
Module Mlang.dll RESOLUTION To resolve this issue, use one of the following methods. Method 1: Replace the Mlang.dll File If you are using a file that was created in a version of
Publisher earlier than Microsoft Publisher 2002, try replacing the Mlang.dll
file. To do this, follow these steps:
- Click Start, point to Search, and then click For Files or Folders.
- Locate and rename the file extension of the Mlang.dll file
to a non-standard file extension such as .old
- Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
- On the Install/Uninstall tab, click Microsoft Internet Explorer, click Add/Remove, click Repair the current installation of Internet
Explorer, and then click OK.
Method 2: Install a Later Version of Microsoft Internet Explorer If you are using a file that was created in Publisher 2002,
install Microsoft Internet Explorer version 6 or Internet Explorer version 5.5
Service Pack 2. To download Internet Explorer, see the following Microsoft Web
site:
| Modification Type: | Minor | Last Reviewed: | 1/7/2006 |
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| Keywords: | kbtshoot kbopenfile kberrmsg kbprb KB310689 |
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