Netdiag.exe Stops Responding When You Run the DNS Test (310685)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q310685

SYMPTOMS

When you run the Netdiag.exe support tool, Netdiag.exe may stop responding (hang) or generate a Dr. Watson error message during the DNS test.

CAUSE

This problem can occur when Netdiag.exe is testing DNS zones with a large number of name server records.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   26-Oct-2001  10:35  5.0.2195.4552  380,000  Netdiag.exe


If you did not install the support tools by using Setup.exe from the CD-ROM, it will appear that the hotfix did not install. The .inf file is set to install the new Netdiag.exe to where the support tools were originally installed, by default, the %systemdrive%\Program Files\Support Tools folder. If you only need Netdiag.exe and don't need the installer (Netdiag.exe is not a protected file), run the Q310685_w2k_sp3_x86_en.exe -x command to extract the raw files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbother kbWin2000PreSP3Fix kbWin2000sp3fix KB310685
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