Error Message When You Remove a Program Using the Add/Remove Programs Tool (310587)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP 64-Bit Edition
This article was previously published under Q310587 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you view the list of installed programs in the Add/Remove Programs
tool, you may see one or more programs listed that have already been
removed from your computer. Alternatively, when you remove a program using the Add/Remove Programs tool in
Control Panel, you may receive the following error message:
An error occurred while trying to remove Program_name.
Uninstallation has been canceled
CAUSE
This behavior can occur if you have manually deleted a program that is
listed in the Install/Uninstall list in the Add/Remove Programs tool.
RESOLUTION
To remove a program from the Install/Uninstall list, use one of the
following methods.
Method OneWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
Delete the appropriate key under the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Method Two
Use TweakUI PowerToy to remove the program from the list of installed
software. To do so, follow these steps:
- Click Start, click Control Panel, and then double-
click TweakUI.
- Click the Add\Remove tab, click the program that you want to remove,
and then click Remove.
- Click OK, and then close Control Panel.
MORE INFORMATION
The Microsoft Windows PowerToys are a suite of tools, including TweakUI,
that is available for free download from the Microsoft Web site. Microsoft
Microsoft Platforms Support Desktop (MPSD) Technical Support does not support the installation
or usage of PowerToys or any of their components.
| Modification Type: | Minor | Last Reviewed: | 1/15/2006 |
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| Keywords: | kbenv kberrmsg kbprb KB310587 |
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