Playback and Copy-Protection Issues When You Try to Play the Snow White and the Seven Dwarfs DVD Movie (310510)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q310510

SYMPTOMS

When you attempt to play the Snow White and the Seven Dwarfs Platinum Collection DVD movie, you may experience the following behaviors:
  • Audio and video playback is garbled or indistinct.

    -and-
  • Your DVD-player program reports that the DVD does not meet copy-protection requirements and must be closed.

CAUSE

This behavior occurs because the Universal Disk Format (UDF) driver (Udfs.sys) in Windows XP and Windows 2000 is unable to read certain data stored on the Snow White and the Seven Dwarfs Platinum Collection DVD. This problem does not affect any other DVD disks known to Microsoft at this time.

RESOLUTION

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

To download the update, browse to the following Microsoft Windows Update Web site:

DownloadDownload the "Windows XP Application Compatibility Update" now

Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should display the following (or more recent) file attributes: 
   Date         Time   Version      Size     File name  Platform
   -------------------------------------------------------------------
   12-Oct-2001  16:47  5.1.2600.15   63,872  Udfs.sys   i386
   12-Oct-2001  16:46  5.1.2600.15  244,352  Udfs.sys   Itanium 64-bit

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The following file is available for download from the Microsoft Download Center:

DownloadDownload Q310510_w2k_sp3_x86_en.exe now

Release Date: October 26, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The English-language version of this fix should have the following (or more recent) file attributes: 
   Date         Time   Version        Size    File name

   ----------------------------------------------------
   17-Oct-2001  14:48  5.0.2195.4517  62,448  Udfs.sys

STATUS

Windows XP

Microsoft has confirmed that this is a problem in Windows XP. This problem was first corrected in Windows XP Service Pack 1.

Windows 2000

Microsoft has confirmed that this is a problem in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbHotfixServer kbQFE kbPubTypeKC kbbug kbfix kbOSWin2000fix kbWin2000PreSP3Fix kbWin2000sp3fix kbWinXPsp1fix KB310510
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