Cannot Play a DVD in Windows XP (310436)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q310436 SYMPTOMS
When you attempt to play a DVD in your Windows XP-based computer, you may see the following symptoms:
- A black screen appears beneath the Windows Media Player DVD test.
- The DVD starts to play, and then immediately quits.
CAUSE
This behavior can occur when you attempt to play a DVD that was created by using a Spruce Technologies DVD authoring system.
Certain programs that use this authoring system create a DVD disc that does not include a lookup table that directs the DVD player to the location of the video on the disc. This can cause an error in the DVD player program, and the video play is stopped.
This behavior can also be attributed to lack of Codecs, a compression/ decompression algorithm. Codecs may be obtained from the DVD manufacturer or OEM manufacturer. There are also third-party companies that will supply codecs on line for a nominal fee.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
This update is available on the Microsoft Windows Update Web site.
Release Date: October 25, 2001
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
--------------------------------------------------------------------
12-Oct-2001 16:08 6.4.2600.0 356,352 Qdvd.dll i386
12-Oct-2001 16:08 6.4.2600.0 1,423,360 Qdvd.dll Itanium 64-bit
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Minor | Last Reviewed: | 9/26/2005 |
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| Keywords: | kbHotfixServer kbQFE kbenv kbdisplay kbbug kbfix kbmm kbWinXPsp1fix KB310436 |
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