OL2000: DLL Initialization Error Occurs in Outlook 2000 After You Upgrade to McAfee VirusScan 6.0 (310413)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q310413

SYMPTOMS

After you upgrade your computer to McAfee VirusScan 6.0, you may receive the following error message two to three minutes after you start Outlook 2000:
Outlook.exe. DLL initialization failed. Initialization of c:\winnt\system32\compstui.dll. Process is terminating abnormally.
This behavior may occur on a computer that runs Microsoft Windows NT version 4.0 Service Pack 6.

RESOLUTION

To resolve this behavior, disable Exchange Scan in Outlook 2000:
  1. Start Outlook 2000.
  2. On the Tools menu, click Options.
  3. Click the Other tab, and then click Advanced Options.
  4. Click Add-In Manager.
  5. Click to clear the Exchange Scan check box.
  6. Click OK.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kb3rdparty kberrmsg kbprb KB310413
©2003 Microsoft Corporation. All rights reserved.