RESOLUTION
Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------------------
14-Jan-2002 11:15 5.0.2195.4602 243,472 Winsrv.dll
30-Oct-2001 18:17 5.0.2195.4575 178,960 Winlogon.exe
14-Jan-2002 11:13 5.0.2195.4832 1,642,736 Win32k.sys
14-Jan-2002 11:15 5.0.2195.4345 371,984 Userenv.dll
14-Jan-2002 11:15 5.0.2195.4314 402,192 User32.dll
25-Jun-2002 18:17 3.10.0.103 47,808 User.exe
02-Jan-2002 21:15 5.0.2195.4805 1,665,856 Ntoskrnl.exe
02-Jan-2002 21:17 5.0.2195.4805 1,708,480 Ntkrpamp.exe
02-Jan-2002 21:17 5.0.2195.4805 1,687,744 Ntkrnlpa.exe
02-Jan-2002 21:15 5.0.2195.4805 1,688,192 Ntkrnlmp.exe
14-Jan-2002 11:15 5.0.2195.4797 476,432 Ntdll.dll
14-Jan-2002 11:15 5.0.2195.4829 708,880 Kernel32.dll
14-Jan-2002 11:15 5.0.2195.4572 222,480 Gdi32.dll
14-Jan-2002 11:15 5.0.2195.4797 41,744 Basesrv.dll
14-Jan-2002 11:16 5.0.2195.4829 708,880 Uniproc\Kernel32.dll
14-Jan-2002 11:16 5.0.2195.4797 476,432 Uniproc\Ntdll.dll
14-Jan-2002 11:17 5.0.2195.4832 1,642,736 Uniproc\Win32k.sys
14-Jan-2002 11:15 5.0.2195.4602 243,472 Uniproc\Winsrv.dll
Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
04-Dec-2002 14:01 5.1.2600.21 1,670,912 Win32k.sys