Windows Installer Error Message: MSIEXEC Caused an Invalid Page Fault in Module KERNEL32.DLL (308923)

RESOLUTION

To resolve this issue, update the Window Installer files, and then run Streets and Trips Setup again. To do this, follow these steps as appropriate to your operating system.

Microsoft Windows 98 and Windows 98 Second Edition

1. Click Start, and then click Shut Down.
2. Click Restart in MS-DOS mode, and then click OK.
3. At the command prompt, type the following line, and then press ENTER:

   cd windows\system

4. Rename the following files by using the .old extension:

   Msi.dll
   Msiexec.exe
   Msihnd.dll

   For example, type the following line, and then press ENTER:

   ren msi.dll msi.old

5. Type win, and then press ENTER to start Windows.
6. On the Windows taskbar, click Start, and then click Run.
7. Type msconfig in the Open box, and then click OK.
8. In the System Configuration Utility dialog box, on the General tab, click Selective Startup.
   
   Click to clear the following check boxes:
   • Process Config.sys file
   • Process Autoexec.bat file
   • Process Winstart.bat file
   • Process System.ini file
   • Process Win.ini file
   • Load startup group items

   Note One or more of these check boxes may not be available (may appear dimmed), depending on the files that are on your computer.

9. Click OK, and then click Yes when you are prompted to restart your computer.
10. Insert your Streets and Trips compact disc (CD) into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD to prevent it from starting automatically.
11. Start Windows Explorer and browse to the MSI folder of the Streets and Trips 2002 CD-ROM.
12. Double-click Instmsi.exe.
13. Run Streets and Trips Setup.

Microsoft Windows NT 4.0

1. Stop the Windows Installer service. To do this, follow these steps:
   1. Click Start, point to Settings, and then click Control Panel.
   2. Double-click Services.
   3. In the Service list, click Windows Installer, and then click Stop.
   4. When you are prompted to confirm that you want to stop the service, click Yes.
   5. Click Close.
2. Click Start, point to Programs, and then click Command Prompt.
3. At the command prompt, type the following line, and then press ENTER:

   cd winnt\system32

4. Rename the following files by using the .old extension:

   Msi.dll
   Msiexec.exe
   Msihnd.dll

   For example, type the following line, and then press ENTER:

   ren msi.dll msi.old

5. Type exit, and then press ENTER.
6. Insert your Streets and Trips CD in your CD-ROM or DVD-ROM drive.
   
   Press and hold down the SHIFT key as you insert the CD to prevent it from starting automatically.
7. Start Windows Explorer and locate the \MSI folder of the Streets and Trips 2002 CD-ROM.
8. Double-click Instmsiw.exe.
9. Run Streets and Trips Setup.

Microsoft Windows Millennium Edition (Me) or Microsoft Windows 2000

Note In Windows Me and Windows 2000, the Windows Installer files are included with the operating system. These files are protected under System File Protection (SFP) and cannot be renamed.