The Procdb.exe File Generates Errors in Windows 2000 and Windows 98 (308814)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 98
This article was previously published under Q308814

SYMPTOMS

During a restart or during normal operation of Windows 2000 or Windows 98, you may receive the following error message:
ProcDB.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log has been created.

CAUSE

The errors occur because of the Hewlett-Packard (HP) PictureLink program, which runs a background process that starts HP PictureScan when you try to scan pictures. The Procdb.exe file, which generates the errors, is included with HP OfficeJet products.

WORKAROUND

To resolve the errors, rename the Procdb.exe file to Procdb.old.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:12/21/2004
Keywords:kb3rdparty kberrmsg kbprb KB308814
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