Error message appears when you try to start Internet Explorer (308780)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
- Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
- Microsoft Internet Explorer 5.0 for Windows 2000
- Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q308780 Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows registry SYMPTOMS
When you start Internet Explorer (IE), you may receive the following error message:
Page cannot be displayed
If you try to gain access to a Web site by entering the IP address of the site in the address bar, you may receive the following error message:
Unable to locate server
CAUSE
This behavior can occur if the following registry key is corrupted:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 RESOLUTIONWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this behavior, import a clean copy of the WinSock2 key into the registry:
- On a Windows 2000-based computer that is able to open IE with no error, save a clean copy of the WinSock2 key:
- Start Registry Editor (Regedt32.exe).
- Locate the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 - Insert a floppy disk into the floppy disk drive.
- Select the key, and then on the Registry menu, click Save. Save the clean copy of the key onto the floppy disk.
- Quit Registry Editor.
- On the Windows 2000-based computer that is experiencing the error, import the clean copy of the key into the registry:
- Start Registry Editor (Regedt32.exe).
- Locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 - To delete the existing WinSock2 key, click the key, and then on the Edit menu, click Delete.
- Insert the floppy disk into the floppy disk drive.
- On the Registry menu, click Restore. Specify that you want to restore the clean key that you saved on the floppy disk.
- Quit Registry Editor.
- Restart your computer.
MORE INFORMATION
This behavior can occur if a third-party Winsock program is installed on the system.
| Modification Type: | Major | Last Reviewed: | 10/13/2006 |
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| Keywords: | kbenv kberrmsg kbprb kburl KB308780 |
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