PCTEL PCI HSP56 V.90/K56flex Modem Not Working After Upgrade to Windows 2000 (308770)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q308770

SYMPTOMS

After you install Windows 2000, your PCTEL PCI HSP56 V.90/K56flex modem may not function. The modem appears as an unknown device in Device Manager.

CAUSE

This issue can occur because the PCI HSP56 V.90/K56flex modem requires an updated driver to work with Windows 2000.

RESOLUTION

To resolve this issue, download the appropriate driver from the following Web site:

http://www.e-tech.com.tw

The correct driver is named PCI56PVP (Windows 2000). If no files are copied during the installation, delete any unused Oem*.inf and Oem*.pnf files, and then perform the installation again.

You can also contact PCTEL, the modem's manufacturer, to inquire about obtaining an updated driver for use with Windows 2000.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact PCTEL, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kb3rdparty kbprb KB308770
©2003 Microsoft Corporation. All rights reserved.