PI: Error message: Sorry, this file can't be opened (308584)



The information in this article applies to:

  • Microsoft Digital Image Pro 9
  • Microsoft Digital Image Pro 10
  • Microsoft Digital Image Suite 9
  • Microsoft Digital Image Suite 10
  • Microsoft Greetings 2002 1.0
  • Microsoft Picture It! Digital Image Pro version 7
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Express 9
  • Microsoft Picture It! Photo version 7
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium version 7
  • Microsoft Picture It! Photo Premium 9
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing Platinum 2002 1.0
  • Microsoft Digital Image Standard Edition 2006
  • Microsoft Digital Image Starter Edition 2006
  • Microsoft Digital Image Suite 2006

This article was previously published under Q308584

SYMPTOMS

When you try to open an image file, you may receive the following error message:
Sorry, this file can't be opened.

CAUSE

This issue can occur if the following conditions are true:
  • The file was created in Microsoft PhotoDraw 2000 version 2.
  • The file has the file name extension ".mix."

RESOLUTION

To work around this issue, save the image in a different file format in Microsoft PhotoDraw 2000. You can use the suggested following alternative graphic file formats: JPG, PCD, TIG, WMF, BMP, CDR, GIF, FPX, PCX, PNX, or TGA.

Modification Type:MinorLast Reviewed:9/28/2005
Keywords:kbprb KB308584