You Cannot Create a Workspace and an Event ID 20485 Error Message Is Logged in the Application Event Log (308389)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001
This article was previously published under Q308389

SYMPTOMS

You may not be able to create a workspace, and you may receive the following error message:
Object or data matching the name, range, or selection criteria was not found within the scope of this operation.
The following error message may be logged in the Application event log:
Event ID: 20485
Source: SharePoint Portal Server
Category: None
Type: Error
Description: Workspace Creation - An index could not be created. Object or data matching the name, range, or selection criteria was not found within the scope of this operation.

CAUSE

This issue can occur if the IP Address list specifies the IP address in the properties of the default Web site or if a host header is added for the site.

RESOLUTION

To resolve this issue:
  1. Click Start, point to Programs, click Administrative Tools, and then click Internet Services Manager.
  2. Right-click the Default Web Site.
  3. Open the properties of the default Web site.
  4. Click the Web Site tab, and then click (All Unassigned) in the IP Address list.
  5. Click OK.
  6. Stop and then start the default Web site.

MORE INFORMATION

IMPORTANT: The requirement for the (All Unassigned) option is for the default Web site only. For any additional Web sites that you create to access a SharePoint Portal Server workspace, use a specific IP address, not the (All Unassigned) option.

For information about additional Web sites that are used for SharePoint Portal Server, see the "Deploying Microsoft SharePoint Portal Server Across an Extranet" white paper at the following Microsoft Web site:

http://www.microsoft.com/sharepoint/techinfo/deployment/Extranet.asp

Modification Type:MajorLast Reviewed:1/3/2003
Keywords:kberrmsg kbprb KB308389
©2002 Microsoft Corporation. All rights reserved.