Event ID:43 and Terminal Server Licensing Service Does Not Start (308305)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

The Terminal Server Licensing service may not start, and the Event log may contain an Event ID:43 with the following description:

Work Manager error Can't Startup work scheduler, Error code -1072167891.

The Debug log may contain the following error:

13124 [9:19:21:39:59.953] : CWorkManager::Startup() : Persistent storage has failed to startup - 0xc018042d

CAUSE

On a large database (larger than 80 megabytes), Jet transactions can take up more memory. The version store keeps a list of changes that are made to the database since the oldest transaction began. Having a transaction "hang" (run for a long time before it commits) or make a lot of modifications in one transaction, can cause Jet to run out of version store.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Edit the registry to tune the memory resource that is needed for version store in Jet. To do so, start Registry Editor (Regedt32.exe), and then locate the following key in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TermServLicensing\Parameters.

Add the following registry value to this key:

Value name: MaxVerPages
Data type: REG_DWORD
Radix: Decimal
Value data: 1,024

Range is from a minimum of 256 to a maximum of 2,048.

The English version of this fix should have the following file attributes or later:

   Date         Time    Version         Size     File name
   ----------------------------------------------------------
   28-Aug-2001  14:36   5.0.2195.3895   125,712  Icaapi.dll
   19-Jul-2001  16:39   5.0.2195.3895    93,456  Licmgr.exe
   28-Aug-2001  14:30   5.0.2195.4435   330,000  Lserver.exe
   28-Aug-2001  14:36   5.0.2195.3895    26,384  Mstlsapi.dll
   28-Aug-2001  14:36   5.0.2195.4307   100,112  Rdpwsx.dll
   19-Jul-2001  16:39   5.0.2195.3895   141,584  Termsrv.exe
   28-Aug-2001  14:36   5.0.2195.3895    23,312  Tls236.dll

MORE INFORMATION

A new registry key was added to tune the default memory resource that is needed for version store in Jet.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes