Problems with Norton Ghost 2001 (6.0) in Windows XP (308301)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q308301

SYMPTOMS

When you attempt to install Norton Ghost 2001 (6.0) in Windows XP, the following error message occurs:
Norton Ghost 6.0 is incompatible with this version of Windows. For more information, contact Symantec.
Clicking Continue allows the installation to continue, but Ghost will only be able to create images of partitions that use the FAT file system. Windows XP NTFS partitions cannot be imaged by Ghost 2001.

CAUSE

Norton Ghost 2001 supports imaging only partitions with the FAT or NTFS 3.0 (from Microsoft Windows 2000) file system. Windows XP uses the NTFS 3.1 file system.

RESOLUTION

To create Windows XP NTFS images with Ghost, upgrade to Norton Ghost 2002 (7.0).

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kberrmsg kbprb KB308301
©2002 Microsoft Corporation. All rights reserved.