Error Message: Windows Installer Internal Error 2889_ISAPATHDLG (308225)

The information in this article applies to:

Microsoft Works 6
Microsoft Works Suite 2001
Microsoft Works 2000
Microsoft Encarta Reference Library 2002 1.0
Microsoft FrontPage 2002
Microsoft Streets & Trips 2002 1.0
Microsoft MapPoint 2002
Microsoft IntelliPoint software 4.0
Microsoft Picture It! Publishing 2001 Silver

This article was previously published under Q308225

SYMPTOMS

When you install any of the products listed at the beginning of this article, you may receive something similar to the following error message:

Windows Installer
Internal error 2889_ISAPATHDLG

When opening a Microsoft Works 2000 Word Processor document, you may receive the following error message:

wkswp caused an IPF in module user32.dll

-or-

MSWorks caused an invalid page fault in module wklnac.dll.

When setup for Microsoft Streets & Trips 2002 initializes, you may receive the following error message:

Internal error 2889, Customer information, name edit

When starting Microsoft Works Suite 2001, you may receive either of the following messages:

MSWORKS caused invalid page fault in module unknown.

- or -

Error: Cannot start works.

CAUSE

This behavior can occur if the computer is infected with the W32.Nimda.A@mm virus.

RESOLUTION

To determine whether your computer has this virus, run antivirus software that contains the latest virus signature file, and perform a thorough scan of your computer.

Contact your antivirus software provider to remove this virus.

MORE INFORMATION

For more detailed information about this particular virus, visit the following Web sites:

http://www.mcafee.com

http://www.symantec.com/

For additional information about third-party antivirus vendors and products, click the article number below to view the article in the Microsoft Knowledge Base:

49500 List of Antivirus Software Vendors

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

REFERENCES

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

309427 Error Message When You Install Encarta Reference Library: Internal Error 2894.1157

Modification Type:	Minor	Last Reviewed:	1/24/2005
Keywords:	kbprb KB308225