You May Not Be Able to Sign Up for the Internet by Using a Modem (308131)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q308131

SYMPTOMS

When you run the wizard to set up Internet access, you receive the following prompt:

Do you want help finding an Internet service provider?

When you click Yes, you may receive the following error message:

Unable to connect to the Internet. You computer is no longer connected to the Internet through your network.

CAUSE

This problem can occur if your computer contains two or more devices that are considered valid network adapters by Windows XP. For example if your computer contains a 1394 port or Wireless Fidelity (WiFi) network adapter along with a modem, or two network adapter cards, the wizard may attempt to use the wrong device to collect information about Internet service providers (ISPs). If the device the wizard attempts to use does not have Internet access, you receive the error message.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Size    File name
   --------------------------------------
   28-Sep-2001  09:32  23,747  Migrate.js

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbsetup kbWinXPsp1fix KB308131